Egham Indian takeaway needs URGENT improvements after Food Standards Agency inspection!
Saturday, 21 January 2017 14:21
Egham Indian takeaway needs URGENT improvements after Food Standards Agency inspection "The website for the curry house in Egham High Street says: “Your best choice for Indian food in Egham” An Egham Indian takeaway has been given a zero out of five food hygiene rating. Runnymede Borough Council said The Red Rose takeaway requires urgent improvement in hygienic handling of food, including preparing, cooking and storage. The curry house in High Street which says it is the "best choice for Indian food in Egham” on its website, was inspected on Wednesday (December 7) 2016 by the Food Standards Agency (FSA). FSA also stated “urgent improvement" was necessary in the management of food safety, which requires checks to ensure food is safe to eat and evidence showing staff know about food safety. Reviews from TripAdvisor are mixed, with one customer, TailLynch from Addlestone saying: “When the food arrived it all looked nice. I found a small piece of metal in my chicken korma and the korma was so dry and overcooked it was horrible. “My partner had madras and the chicken was slightly undercooked. Not much sauce with the curries. We got a side of onion bhaji which were soaked in oil and all soggy. Definitely won't be returning!!!”- Reviewed 6 December 2016 Wantabana said on Trip Advisor: “I'm genuinely gutted - have been a big fan of this restaurant for 15 years, but their standards have fallen considerably in recent months, and I won't be using them again. “Over 2 hours to deliver, after saying 45 mins... food turned up cold. They thought a few pounds off was an appropriate response. Guy on the phone was clearly disinterested when taking the order, and in dealing with the issue...mumbled and could barely be understood. Pretty awful guy to have representing your business to your customers.” - Reviewed 12 October 2016 In contrast, Eddie020173 said: “I was here for dinner with my friend the service was very good as was both meals the restaurant itself is quite clean and well presented”in a review posted on November 18 2016. Red Rose is open for business but the owners of the restaurant were unavailable for comment. How do businesses get a zero rating? By inspectors observing failures including an infestation of vermin, or serious amounts of rubbish and filth. According to the FSA, businesses that score zero tend to have a history of serious problems and are likely to be performing poorly in the three areas that food safety officers inspect, which are:
How hygienically food is prepared, cooked, re-heated, cooled and stored
The cleanliness, layout, lighting and ventilation of the building
The systems in place to make sure food is safe for consumption